Patient Portal FAQ
Click on a category below to read more.
I didn’t receive an email with the login information?
The emails come from firstname.lastname@example.org. Please first check your SPAM folder to see if it went to that folder. If you are using an email at your workplace you may have to ask your IT department to unblock emails from that source. If you don’t see the message in SPAM, please let us know and we can re-send the email to you.
I’m not sure if I’m OK with items in the consent form
The consent form is designed to give you information on what we do with your information. If you aren’t comfortable with what the portal allows, you don’t need to use it. You can contact us and we will turn off access to the portal.
Can I change my username?
Yes. If the username isn’t in use, we are able to change the username for your access into the portal. To do so, you would need to call into our office and we can change it for you. If the username you chose is not available, we will let you know.
I forgot my username/password
If you forget your username, you’ll need to contact our office for us to retrieve that information for you. If you forget your password, but know what your username is, you are able to do the following:
Log onto the portal website
health.eclinicalworks.com/WWFPPA and choose the “Forgot Password” link
You are transferred to the “Forgot Password” page, where you enter your username to have a link to reset your password emailed to you.
The email will look similar to this:
You can follow the link to reset your password, at which point you will again have access to the website.
I’m locked out of my account
Please call our office to have your account unlocked. Once your account is unlocked you can use the username/password you have created prior to get logged back in. If you were locked out because you can’t remember your username/password, please let us know at the same time so we can make changes to allow you access to your account.
I’ve switched which email account I use – what do I do now?
If you still have access into your portal account you can send us a message to let us know of the change, or you can call our office and have the email address changed. We can configure the portal to send messages to your new account at that point.
I don’t want portal access any longer – how do I turn it off?
Please contact us and we will disable access to your account.
View my lab reports?
When logged into the patient portal, on left panel, there is an option for “Medical Records”, underneath “Lab Reports”.
You may notice that some of the lab tests you had done don’t show in the portal. Currently that is a limitation in our computer system. Nearly all the lab tests you will have done in our office will show on the portal, and we are working towards having all the tests available on the site.
You may also see some results that may not be within range, yet you are told your results are normal. Your provider/nurse team looks at your lab tests as a whole to give you your results. Some lab tests may have individual items which are high or low, but in the broad picture of your overall condition this may be “normal”.
Send a message?
When logged into the patient portal, on the left panel, there is an option for “Send a Message” underneath “Messages”. When you send a message, you have three fields:
In the subject, it’s most helpful if you put a short description of what the message is about, so it can be quickly routed to the appropriate party to be able to answer your question. In the “Address To” box, type the first part of your provider’s name. This will give you options as to which provider you are seeing, or who the question is for. If it’s not specific to a provider, please leave that line blank and put in the “Subject” line as to who the message is for.
Finally, please put in a descriptive message and how you would like to be contacted. It’s likely that you will be contacted via a reply message to your portal unless you have a different preference specified.
Reply to a message sent to me?
If you receive a message from the portal, you won’t see a “Reply” option. If you have a message you would like to reply to, you can follow the process to send a message, and just specify who you had correspondence with prior.
View my referrals?
When logged into the patient portal, on the left panel there is an option for “Referrals” underneath “Medical Records”. You will have the referral listed with which provider referred you to a specialist. While it may appear you can open the referral, what you see is all that will open. Additional referral information is not available at this time via the portal.
Update my address?
When logged into the patient portal, on the left side there is an option for “Personal Information” underneath “My Account”. This lists the current demographic information we have listed for you. If any of this information changes, or you see a mistake, please make the appropriate changes to the form, then click “Submit” at the bottom. This will send our office the updated information to update your personal record. You may be contacted by our office to verify the information after you have sent it in.
Check my next appointment time?
When logged into the patient portal, on the left side there is an option for “Upcoming Appointments” under “Appointments”. This will list any appointments for the present day or in the future that are currently scheduled. You will also receive email notifications of upcoming appointments the day prior to your visit.
Change medical information that is incorrect?
If you review your information, and find some information that is incorrect, such as a date for a surgery or procedure type, please let our office know via a message. We will make sure and rectify this problem as soon as possible.
Also, if you have a new condition, such as something your specialist diagnoses or an allergy, you are able to input this information in through a form under “Medical History” or “Surgical History and Allergies” under “Questionnaires”.
Fill out forms prior to coming in for a visit?
When logged into the patient portal, underneath “Questionnaires” there are a few forms that you can fill out prior to visiting your physician which can help the provider have a more complete view of your condition. Filling out past historical elements (past surgeries, medical history and allergies) helps the provider speed up your visit time as well as inform them of possible complications/problems that could arise from your care plan.
Download a CCD?
A Continuity of Care Document (CCD) contains a core data set of the most relevant administrative, demographic, and clinical information facts about a patient’s healthcare, covering one or more healthcare encounters. It provides a means for one healthcare practitioner, system, or setting to aggregate all of the pertinent data about a patient and forward it to another practitioner, system, or setting to support the continuity of care. Its primary use case is to provide a snapshot in time containing the pertinent clinical, demographic, and administrative data for a specific patient. We offer you the ability to download this to disk, as other providers sometimes can use this information to update their records.
How do I know I’m logging into the correct website?
If you receive an email from our office, you may see the link in one of two ways:
If you are getting ready to log in and the address of the page you are on is different, it is likely not the same website. When in doubt, type in one of the addresses above and you will go to the correct site.
How do I get ‘web enabled’?
To be web enabled, you can either fill out the form to be web enabled during your visit, or download, fill out and return the web enabled form from our website.
What is ‘pre-registration’?
Pre-registration allows an individual who is not currently a patient of West Wichita Family Physicians to sign up as a patient. After you fill out the information and submit it, it goes to our office to put you in as a patient. Fields marked with a little red asterisk are required.
I have some reminders showing up in the portal – what are those for?
In the portal, if you have items marked as “Reminders” under “Health Tracker”, these are tests, procedures or other items your provider/nurse team has specified to remind you to have done. Some of these items may be done at our office, but others may be in as a reminder for you to have done at another office, whichever is applicable.
I logged in and don’t see much information, but I’ve been a patient for years
Some information displayed on the patient portal is immediately available, where other parts need to be made available by your provider/nurse team. If you notice some information is not available feel free to send a message to check with the provider/nurse team to see if it is something that is available to be viewed on the portal. Some medical information cannot be viewed via the patient portal.
How do I prevent unauthorized access to my health information?
Follow best practices for keeping track of your username and password. Don’t store your username and password in the same place. Use strong passwords on your accounts. If you feel at any time someone may have access to your account without your permission, you can reset your password when logged into the portal under “My Account” -> “Reset Password”. You also can request your username to be changed by calling our office.