West Wichita Family Physicians, P.A.

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Online communications are used for limited purposes only. Online communications will not be used for emergencies or time-sensitive matters. Highly sensitive medical information, such as HIV/AIDS, sexually transmitted diseases, or addiction treatment (alcohol, drug dependence, etc.) should not be communicated through e-mail.

Online communications will not be communicated to third parties except as authorized or required by law. Please see Notice of Privacy Practices for a description of uses and disclosures of health information.

Response time for online appointment requests is within 2 hours. If there is not a response from our office within this time frame, please use another form of communication.

West Wichita Family Physicians, P.A. is committed to protecting patient health information. West Wichita Family Physicians, P.A. will not be liable for any improper disclosures of confidential information unless it was caused by intentional misconduct. West Wichita Family Physicians, P.A. will not be liable for unauthorized use of online communications such as not keeping passwords confidential or other breaches of confidentiality caused by you or an independent third party.

West Wichita Family Physicians, P.A. will verify your information provided in your e-mail such as name and birth date to ensure accuracy to which communication is directed.

Steps To Keep Your Online Communications Secure

• Do not store messages on your employer-provided computer; otherwise, personal information could be accessible or owned by your employer. Standard e-mail lacks security and privacy features and may expose medical communications to employers or other unintended third parties.
• Use screen savers or close your messages instead of leaving your messages on the screen for passersby to read.
• Do not allow other individuals or other third parties access to the computer upon which you store medical messages or other personal medical information.

Instructions for Using Online Communications

• Confirm that your name and other personal information in the message is correct.
• Review the message before sending it to make sure that it is clear and that all relevant information is included.
• Update your contact information as soon as it changes.
• All messages should be concise. If e-mail messages are too lengthy you may be asked to call in to the office to discuss the subject matter.

Access To Online Communications

• Online communication is an additional option and not a replacement for communication with our office.
• You are encouraged to contact your physician by telephone, mail, or in person if you have any questions or medical needs.
• Online communication may stop at any time without prior notification to you.
• Risks Associated With Online Communications
• Online communication can easily be forwarded, intercepted, or even changed without your knowledge.
• Online communication is easier to falsify than handwritten or signed hard copies.
• It is harder to get rid of an online communication. Backup copies may exist on a computer or in cyberspace, even after copies have been deleted.
• Your own medical information used in online communication, is not always private, precautions should be taken.
• Online communications are considered discoverable.
• Online communications may disrupt or damage your computer if a computer virus is attached.
• WWFP is not responsible for information loss due to technical features.
• Please be aware that your e-mail may be monitored by your employer or internet service provider.
• If you would rather not use e-mail, please contact West Wichita Family Physicians by phone.